Advisory Board Member
Mr. Munks has had careers in both the public and private sectors. While in metro law enforcement, Jeff served as a patrol officer, a crime scene photographer, and a program development specialist. He became a nationally recognized expert in dealing with Indochinese refugee youth gangs and issues related to cross-cultural communication. In 1982, Jeff and a colleague created a small company that would launch a new global industry. To help police deal more effectively with newcomers speaking languages never before heard on the streets of California, the two pioneered the development of over-the-phone-interpreting, and in the process, started a revolution in human communication.
Today, Language Line Services provides interpreters over the phone in 175 languages supporting the language access needs of police and fire departments, hospitals and 911 centers throughout the United States, Canada, and the U.K. With nearly 6,000 interpreters working from their homes around the clock and around the world, Language Line makes it possible to have a skilled interpreter with you no matter where you are as long as you can touch the network.
Jeff and his partner sold Language Line to AT&T in 1989. Jeff left law enforcement to join the company full time and led it to nearly 4,000% growth over the next five years, culminating with winning the Malcolm Baldrige National Quality Award.
Jeff’s next idea resulted in the launch of one of the first eLearning companies in Silicon Valley. With venture capital funding in hand, Jeff was the founder and principal architect for Arista Knowledge Systems, leading the drive to create a new type of middleware that translated the differences between competing learning management systems. In July 2000, Jeff sold Arista to DigitalThink, Inc.
Following the sale of his company, Jeff accepted an assignment as assistant dean at San Francisco State University’s College of Extended Learning. In that role, Jeff led the creation of an executive development program for senior leaders of China’s state-run banking system, helping them learn western-style banking products, services and practices in anticipation of China’s WTO accession.
Back home in 2002, Jeff accepted an appointment to serve as the Deputy Executive Learning Officer for the United States Navy. In that capacity, he helped architect and build Flag University, a program designed to provide career-long executive development opportunities for Navy admirals. He personally oversaw and program-managed the new admiral orientation program, a two-week intensive residential learning experience based in Shepherdstown, West Virginia.
Jeff has consulted for a wide range of clients worldwide. In Bosnia and Herzegovina, he worked with the United States Partnership for Peace Training and Education Center along with a faculty team from the U.S. Naval Postgraduate School to develop and implement a program titled, “Collaborative Strategic Leadership in Complex Environments” that was designed to provide strategic-level support to the many agencies and organizations working to complete the job of clearing land mines from that country.
Working for California State University Monterey Bay Extended Education and International Programs, Jeff conducted a seven-month engagement with the City of Salinas, California, helping staff deal constructively with the impact of multiple rounds of layoffs due to extreme budget conditions.
As a Marshall Goldsmith trained executive coach, Jeff works personally with senior leaders who aspire to grow and refine their leadership skills.
Jeff’s past clients include AT&T, the Bank of New York, CommsFirst, Afterburner Seminars, Applied Biosystems, Bell Laboratories, the United States Air Force, the United States Navy, more than 100 cities and counties across the United States, the United States Partnership for Peace Training and Education Center, the United States Defense Manpower and Data Center and many more organizations, both public and private.
Jeff earned his undergraduate degree from Notre Dame De Namur University in Belmont, California and his masters degree from San Jose State University. He has completed his doctoral coursework in public administration at the University of La Verne in La Verne, California.
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